Tyme Bank is one of the modern banks in South Africa that carries out almost all its services digitally. The bank does not have branches, and knowing that lack of branches may limit the ability of customers to reach the bank, they have provided reliable and effective customer service to deal with their customers.
Their customer service is top-notch, and the agents are always available to attend to the needs of their numerous customers. We have put together all the contact details for Tyme Bank customer service in this article.
Does Tyme Bank Have Branches?
Unlike the big four banks (ABSA, FNB, Standard Bank, and Nedbank) in South Africa, Tyme Bank does not have branches scattered across the country. However, they have partnered with malls like Pick n Pay and Boxer to make it easier for customers to access the bank’s services.
The lack of branches may seem to discourage potential customers from opening an account with the bank as they may make a big deal of the fact there is no nearby physical address they can go to in case of an emergency. However, Tyme Bank has supplemented this by providing different means to contact the bank.
You can contact Tyme Bank via call, email, website, and social media. The bank operates digitally, and as such, it explains its lack of branches as a deliberate attempt to enable the bank to do more at a reduced cost for its customers.
Tyme Bank Kiosk
The assumption of not having a physical address may be taken too far because Tyme Bank has one physical location at 34 & 36 Fricker Road, Ground Floor, Illovo, 2041 Johannesburg. Also, there are over 14,000 Pick n Pay till points and 700 Boxer network kiosks you can visit in place of a bank branch.
How To Find Tyme Bank Near Me
Here is how to find the closest Tyme Bank Kiosk:
- Visit the official Tyme Bank website
- Click on the menu bar
- Tap on ‘Ways to Bank’
- Click on the ‘Find a kiosk’ button
- Enter the name of your city, suburb, or a shopping center
- Click on the search icon
How To Contact Tyme Bank Customer Service
Tyme Bank has provided different numbers through which customers with complaints can reach customer service. For general customer service, you can contact Tyme Bank on 0860999119. However, for more specific reasons like missing card or credit card inquiries, here are the numbers to call:
- If your reason for speaking to a customer service agent is to report your lost card, 0860999118 is the number to call. You must call this number as soon as you realize your card is missing/stolen.
- Tyme Bank customers out of South Africa can also reach the bank’s customer service. They can do so by dialing +27112439188.
- If you are outside South Africa and lose your Tyme Bank card, +27112439142 is the number to call.
- For credit card inquiries, call 0861007250.
It is noteworthy that Tyme Bank’s customer service numbers are available from 7 am to 8 pm, seven days a week. You can also place a call through to Tyme Bank during public holidays as they are always ready to help you. Also, calling Tyme Bank’s customer care agent is one of the easiest and fastest methods of reaching the bank.
Tyme Bank Email Address
Another effective way of reaching Tyme Bank is via email. You can send an email to [email protected]. It may take some hours or days for your email to be responded to. As such, your email should contain all relevant details about your complaints and details that would help the bank resolve the issue you are facing.
How To Get In Touch With Tyme via The Official Website
It is also possible to get in touch with a customer service agent from Tyme Bank via the official Tyme Bank website. Here is how it works:
How To Lodge Tyme Bank Complaints
You can send a complaint or compliment to Tyme Bank through the official website by doing the following:
- Visit the official Tyme Bank website
- Click on the menu bar at the top left corner of the home page
- A drop-down menu will be displayed
- Click on ‘Help Center’
- You will be redirected to a page that contains Tyme Bank contact details
- Scroll down the page to the yellow ‘Get in Touch’ button and click on it
- You will be redirected to your Gmail app
- Enter a detailed description of your complaint or compliment and send
How to Escalate A Service Query
It can be offensive to lodge a complaint and feel unsatisfied with the response you get or how it was attended. To help customers with such issues, Tyme Bank has made it possible for customers to escalate a service query. Here is how to go about it:
- Visit the official Tyme Bank website
- Click on the menu bar
- Select ‘Help Center’
- Scroll down the page to the yellow ‘Escalate a Service Query’ button and click on it
- Enter your case number
- Follow the prompts to successfully escalate a service query
You Can Also Reach Tyme Bank Via Social Media
You can reach Tyme Bank via WhatsApp, Facebook, Instagram, and Twitter. Staying in touch with Tyme Bank on social media will be a great way to stay updated about your account and banking policies.
Just like you chat with your friends and family via Whatsapp, you can also have a conversation with Tyme Bank on the social media platform. You can check your account balance and learn more about the features of your Tyme account via WhatsApp. Here is how to connect with Tyme Bank on WhatsApp:
- Visit the official Tyme Bank website
- Click on the menu bar
- Select ‘Help Center’
- Scroll down the page to the ‘Chat with us on WhatsApp’ text
- Click on the Whatsapp icon below the texts
- You will be redirected to Whatsapp
- Add the number to your contact list
- Send ‘Hi’ to start a conversation
Alternatively, you can do the following:
- Save the Tyme Bank Whatsapp number (+27 860 999 119) to your contact list
- Open your Whatsapp app, and refresh your contacts
- Search for the name you used to save the contact and start a conversation
You can stay in touch with Tyme Bank and lodge a complaint via Instagram:
- Open your Instagram app
- Search for @tymebankza
- The official Tyme Bank Instagram handle has over 21k followers and is verified
- You can drop a complaint or compliment as a comment on a recent post
- Or send a direct message to Tyme Bank
Tyme Bank has a customer service agent who responds to complaints and compliments in the comment section and their DM. However, it may take a couple of minutes before you get a response.
Twitter is another great platform where you can lodge a query or stay in touch. Here is how to go about it:
- Open your Twitter app
- Search for @tymebankza
- The official Twitter account for Tyme Bank has over 43k followers and is verified
- You can send a direct message or comment under any recent post
Tyme Bank seems very active on Twitter; as such, it is safe to say you can be sure of getting a response without so much delay.
Here is how to reach Tyme Bank through Facebook:
- Open your Facebook app
- Search for ‘TymeBank Za’
- Visit the handle
- You can send a direct message or comment
Like with all their social media handles, they are also very active on Facebook. You can also connect with Tyme Bank on LinkedIn and YouTube by subscribing to the channel. We hope this article has helped you find numerous ways to contact and stay in touch with Tyme Bank.
