Since the Bidvest Group acquired the Rennies Group in 1998 and finally rebranded their banking subsidiary and named it Bidvest Bank in 2007, the bank has continued to hit major milestones as a financial institution and has been consistent with incorporating services that can help serve its customers better on a regular basis. They also have a branch code with which customers who perform online transactions can identify their bank.
Being a bank that takes customer satisfaction seriously, one thing that they have given the most attention to is giving customers access to contact the bank whenever they have a complaint or need guidance. Also, if you believe that Bidvest bank has served you well, there are ways to contact the bank for feedback.
Bidvest Bank Has Just One Branch Code And Here Is How You Can Find It
Most South African banks have a branch code – a unique six-digit code that is used to identify each of their branches around the country. But memorizing individual branch codes has proven to be a difficult task and so, to salvage this situation, banks now have a universal branch code that can serve all branches.
But Bidvest Bank is different in the sense that it has just one branch code with which customers can perform their online transactions. The Bidvest Bank code is available on their website and getting this code directly from there is pretty simple. Follow the steps below as we walk you through how to go about it.
- Visit the Bidvest Bank official website.
- Scroll down the home page.
- Under ‘Contact Us’, select Queries, Compliments, and Complaints
- You will be redirected to a page where you can find the Bidvest branch code, as well as other codes like the swift code and Reuters code.
There Are Four Effective Methods Of Contacting Bidvest Customer Care
Contacting Bidvest customer care is so easy because they have made it possible for you to use any of these four methods:
- Phone lines
- Visiting a branch
How To Contact Bidvest Customer Service Via Their Phone Lines
Reaching Bidvest customer service via their customer care lines is one of the easiest and fastest methods, seeing that you are more likely to receive a response to your complaints or queries almost immediately after talking to the customer care agent.
If you are anywhere around South Africa, you can easily put a call through by dialing 0860 11 1177 on your mobile phone. Another thing that makes this method very easy is that it can be done with or without a smartphone. If you are calling from anywhere outside South Africa then the number to dial is +2711 407 3103. And for fleet finance and management, dial 0860 102 499. To reach the virtual branch, simply call 0860 018 015.
You Can Also Contact Bidvest Bank Via Email
Another method of contacting Bidvest Bank is via email. This method is also very easy but the challenge is that you will need a smartphone and an active data bundle. If you don’t have access to a smartphone, you can visit an internet café where you may have to pay some money.
Another thing about contacting the Bidvest Bank through email is that you may have to wait a while before you get a response and if you don’t have a smartphone, that will mean visiting a café daily to check your email account for their reply.
Sending Your Queries, Complaints, and Compliments To Bidvest Bank Via Their Website
You can also send your queries or complaints to Bidvest Bank directly from their website – and this would take less than a minute. However, just like sending an email, this method requires that you have access to the internet and you will also have to wait for a response. Here is now to send feedback via the Bidvest Bank website:
- Visit the official Bidvest bank website
- Scroll down the home page
- Select Queries, Compliments, and Complaints
- Scroll down the page until you see a short form
- Select the type of query
- Chose a region
- Enter your name
- Input your surname
- Enter your contact details
- Provide your email address
- Enter your query
- Click on the blue ‘Submit’ button
- You will see a green notification showing that your query was received
- Wait until you receive a response or check later
You Can Also Contact Bidvest Bank By Visiting A Branch
Even though phones and the internet have made it easier for us to contact anybody as long as they are also online and have a cellphone number, not everyone prefers these methods. There is also the case where the methods described above (through email and website) may have failed to adequately proffer the solution you need. To address this, visiting a branch of the Bidvest Bank is most often one of the surest ways to solve your queries.
Also, there are certain issues that require that you visit a Bidvest Bank branch such as picking up your ATM card or checkbook, taking a loan, and so many others. You should know that Bidvest Bank has professional customer service agents who will be ready to receive you. Here is a detailed list of the branches in South Africa you can visit.
|Johannesburg Corporate Head Office||1 Park Lane, Wierda Valley, Sandton 2196, South Africa|
|KwaZulu Natal Corporate Head Office||2nd Floor, Lincoln on the Lake, 2 The High Street, Parkside, Umhlanga Ridge, 4319, South Africa|
|Western Cape Corporate Head Office||6th Floor, 33 Martin Hammerschlag Way, Foreshore, Cape Town, South Africa|
You can also send your queries to the Johannesburg Corporate Head Office using the Post Office: P O Box 185 Johannesburg 2000 South Africa.
How Do I Contact Bidvest Bank If I Lost My Bank Card?
In a situation where you have misplaced your Bidvest Bank card, it is important that you reach the bank as soon as possible and this is why Bidvest Bank has designated specific numbers for those in such a situation to call.
If the card you have lost is your world currency card, then place a call using the international number +27 11 407 3103. This is also the number to call If you have to reach Bidvest Bank from anywhere outside South Africa for any reason.
If you lost your Bidvest Bank Account™ Card or South African Rand Currency Card and you are in the country, then call 0860 11 11 77. Bidvest advises that you keep this contact number handy as it is very important to report cases of lost or stolen ATM cards as fast as you can to avoid fraudulent activities on your account.
If you wish to opt-out from receiving marketing communication updates from Bidvest Bank, 0860 11 11 77 is still the number to call.