Telkom is one of the biggest telecommunications companies in South Africa. The company operates in 38 countries in Africa, including Nigeria and Kenya. Digital companies have played major roles in the tech revolution in South Africa. Like other network providers, they have taken advantage of the fast-growing internet community to improve their service and customers’ satisfaction.
Rather than always having to visit a Telkom outlet to lay complaints and perform certain functions, you can now have access to several services from the comfort of your home by registering your Telkom self-service account. At any time, you can log in to your Telkom self-service portal and perform a wide range of services – by yourself.
Although certain situations may require that you visit an outlet, you should take advantage of the Telkom self-service portal as a Telkom user.
How To Create and Register An Account in the Telkom Self-service Portal
To make use of the services available in the Telkom self-service portal, you have to register. The registration process is straightforward and does not require you to visit a Telkom outlet because the entire process can be done online with your smartphone, and you don’t need a customer care agent to work you through the process.
To create and register an account in the Telkom customer portal at your comfort and convenience, follow the steps below. A laptop will be a preferable gadget for a better user experience, but you can use a smartphone in its absence.
- Visit the Telkom register page on their website.
- Fill in the required details on the Telkom Self-service registration form. You will be required to give details like your SA identity number, name (including surname), and email address.
- Note that your email address should be used as your username.
- You will be required to create an eight-digit strong password that contains a number and alphabets (both upper and lower cases).
- An OTP will be sent to the email address you provided. You are to input this OTP before you can continue with the process. This must be done in less than three minutes after receiving the OTP, or else you will require another one.
- Go through the terms and conditions, and if you agree with them, click on Agree. Note that if you do not click on agree, you can’t continue the registration process.
- Click or tap on next to complete your self-service portal registration.
To access your self-service portal subsequently, you will need your username and password, so you may want to keep this information in mind.
How To Log In to my Telkom Self-service Portal
Telkom users who have already created and registered their Telkom self-service portal do not have to go through the registration process to perform any activity. All you have to do is log in with the username and password you created during your registration process. To access your Telkom self-service portal, follow the steps below one after the other:
- Visit the official Telkom website.
- Click or tap on the menu bar at the top right of the Home page
- Click on Login
- Input your username and password to log in
- After logging in, you can now have access to a wide range of services that would have required you to visit an outlet.
Or
- Visit the official Telkom website.
- Click the menu bar
- Select Help
- Click on Self Service
- The login page will be opened for you to input your username and password.
Recovering Your Telkom Username and Password
During the registration process, you must use your email address as your username name and create a strong password. If you have forgotten either your username and/or password, it’s nothing to worry about as Telkom has made provision for such events.
How to Recover Your Telkom Username
- Visit the official Telkom website
- Click the menu bar and select Login
- Click on Forgot Username
- The ID number and the type of ID you inputted during your registration will be requested.
- An OTP will be sent to the email address linked to the ID number – that email address should be your username.
How to Recover Your Telkom Password
- Visit the official Telkom website
- Click the menu bar and select Login
- Select Forgot Password
- You will be required to provide an email address.
- An OTP will be sent to the email address, which you will use to reset your password.
Alternatively, you can send an SMS with the word ‘Password’ to 0123210215, and a new password will be sent to your phone via SMS.
These Are Services You Can Access Through The Telkom Self-service Portal
There are a good number of things you can do with your self-service portal. Using this platform will save you from a lot of stress and time trying to get to a customer service agent.
You can buy data bundles from the self-service portal
One of the things you can do with your self-service portal is purchasing data bundles and even airtime. If you wish to make use of this service, here is how to go about it:
- Turn on your mobile data on your phone. This process requires an internet connection.
- Visit the Telkom official website and log in to your self-service portal.
- Select the option to buy data bundles
- Select the data bundle you will like to purchase
- Pay for the bundle. Immediately the payment is confirmed, you will receive the data.
These are the same steps to follow when buying airtime.
You can use your self-service portal to cancel Telkom contracts
If you previously applied for a Telkom contract and no longer wish to continue with it or want to leave Telkom entirely, you will have to cancel your contract. The use of the Telkom self-service portal has made the Contract Cancellation process easier, and here is how to cancel a contract using the portal:
- Visit the official Telkom website
- Log in to your self-service portal
- Click on Manage my Account
- Select Cancel your Service
- Fill in the required details on the form and upload all necessary documents.
- Confirm the cancellation.
After the submission, the entire cancellation process still takes up to two months, so you have to be patient.
You can also pay your Telkom bill on the self-service portal
The Telkom self-service portal also makes payment of Telkom bills easier. To use the portal to settle your bills, follow the steps below:
- Visit the official Telkom website
- Log in to your self-service portal
- Click on the ‘Pay Bills’ option
- Select your preferred mode of payment
- For those paying through their ATM cards, you will be required to input the card details.
- Those paying through electronic fund transfer will be redirected to the Payment page to select their South African bank. On this page, you will be required to input your Telkom account number and reference number.
- After passing the Mode of Payment stage, you will then be required to input the amount you wish to pay.
- Click on ‘Proceed with Payment’ to complete the payment process.
Your SIM history can be accessed via the self-service portal
Checking your Telkom SIM card history is another thing you can do on the self-service portal. To do this, log in to the portal and click on Current SIM Usage. If you are using your current Telkom SIM to carry out these activities, you do not need to log in. All you need to do is visit the website and click on ‘Current SIM Usage.’
Whichever process you use, you will be directed to a page where your entire SIM history will be displayed.
