This Is What MTN Wants You To Know About SIM Swap Scam

South African telecommunications service provider, MTN, has issued a note of warning to its subscribers to beware of the latest scam doing the rounds in the country. It is called the sim swap scam.

With mobile phones becoming a prevalent tool for banking transactions, criminals have started seizing control of phone numbers to get into people’s bank account.

As part of the scam, a supposed MTN call centre agent contacts customers and requests their security details claiming to be blocking the processing of a SIM swap request that was made without the customer’s consent.

The scammers will then use the responses of the customer obtained during the call to perform a fraudulent SIM Swap and possibly use it to access customer’s banking details.

In a statement released on Monday, MTN South Africa said it will not contact customers from its call centre to block the processing of a SIM swap request.

Sim Swap Processes MTN Wants You To Be Aware Of

MTN in the statement highlighted the key aspects of the SIM swap process that customers should be aware of in order not to fall victim of the Sim Swap Scam.

Hence when performing a SIM swap note the following:

  • Customers have a couple of options available to them
  • For post-paid, customers are required to visit an MTN store to activate their SIM swap
  • Customers are also requested to produce an ID document
  • For Prepaid,  customers are able to process a SIM swap via a USSD code, call centre or by visiting an MTN store
  • When opting to visit an MTN store, subscribers will be required to produce an ID document.
  •  Subscribers who choose to activate remotely will be required to complete security questions.

“MTN is in a continued quest to combat fraud and scams, again we urge our customers not to respond to unsolicited calls and requests for their security details from an unknown number.” the company stated.

Read Also: Absa Online: How To Avoid Falling Prey To The Scams

South Africans are therefore reminded that scammers try to transfer funds linked to online bank accounts through ” SIM swap,” the process of cancelling the SIM card linked to a victim’s number and activating a new one on a phone in their control.

This means all calls and texts to the victim’s number are routed to the criminal’s phone, so they can activate codes or authorizations needed for online bank transfers, such as a one-time pin or password.

READ
Marlon Parker - 10 Lesser Known Truths About The Mogul

The sim Swap was introduced by the giant network to enable customers that have problems with their lines either because they have lost it, it has been stolen, or damaged to be able to retrieve it. While it can be done in the offices of the network or their designated spots with the person needing the sim swap being present, it could as well be carried out through the call centre as earlier pointed out.

There are different sim swap options that are available to cover for different categories of customers; prepaid and postpaid. While prepaid customers are required to visit an MTN store with an identity document before the process can be activated, prepaid customers are given three different options: via a USSD code, call centre, or by visiting an MTN store too.

Different situations for the real MTN Sim Swap for MTN PayAsYouGo, MTN Contract or LTE SIM:

  • When you want to swap your sim and can no longer make use of your old SIM card.
  • When you want to do a SIM swap and your old SIM card is still active and is able to accept SMS.
  • For contract subscribers, the network expects that one contacts his service provider before attempting a sim swap. You will, however, need to get a new Contract SIM card from MTN SP.
  • You will need to RICA your sim for other swaps, but when it comes to the Contract subscribers, you do not need to RICA this new SIM card to continue.

While for the first situation you will need to  Buy an MTN PayAsYouGo starter pack before you can continue with the process, for the second what you will need to get is the MTN PayAsYouGo starter pack.

See Also: Irregular Expenditure At IPID Skyrockets By 740%

For the complete and more detailed process of carrying out a sim swap, you can visit MTN site here, or call their call centre agent, just as you can decide to visit the store. The most important thing is not to give anyone your security details when called.

Was this article helpful?
Rachael Gumede
Rachael Gumede
Rachael is a content developer and a huge music geek. Her natural storytelling abilities combined with her quick thinking, and critical evaluations makes her the queen of addictive stories. When she is not writing about people and events that matter, she is probably listening or dancing to some real, cool jams.
data-matched-content-rows-num="2" data-matched-content-columns-num="4" data-matched-content-ui-type="image_stacked" data-ad-format="autorelaxed">

Recommended

Zodwa Wabantu Has A Son and Has Cancelled Wedding Twice – Meet The Boyfriends She’s Dated

Anyone who has ever heard of Zodwa Wabantu, which is possibly everyone not living in the caves, will attest that she is controversial on...

Sbahle Mpisane Didn’t Grow Up With Her Biological Mother – Meet Her Parents and Family

Sbahle Mpisane is a fitness expert, reality TV star, and social media influencer of South African origin. She rose to immense popularity after she...

Who is Sbu Mpisane? Biography of the Flamboyant Husband of Shauwn Mkhize

Sbu Mpisane was once just another police constable with hardly a name on the public space. However, he rose from being a metro police...

Who Is Gibson Makanda – Nelson’s Alternate in the Mandela Effect Conspiracy Theory?

When the name of Nelson Mandela is mentioned to the bigger part of the world, what comes to mind is a South African hero...

Sbahle Mpisane’s Road to Recovery from the Car Accident That Nearly Took Her Life

Sbahle Mpisane came to be in the world of fame as a South African fitness expert and influencer, and TV personality best known for...

Featured Today

READ
These 50 Awesome Apps Will Help You Monitor Everything In Your Life

Demystifying Njeza From Uzalo’s Real Name And Why People Think He Is Gay

Nkanyiso Makhanya is a South African media personality and actor who was brought to a brighter side of fame when he starred in one...

Does Gugu Gumede Have A Husband, Who Are Her Parents and Does She Have Children?

Gugu Gumede has carved a niche for herself in South Africa’s entertainment industry as an actress. Since she made her debut in the TV...

What Is Next For Jessica Nkosi and Her Baby Daughter Since T.K Dlamini Cheated On Her

When the news first broke out that Jessica Nkosi and T.K Dlamini were an item, many South Africans hoped that we were going to...

Nelisa Mchunu – Inside the Life of Real Fikile from Uzalo

Eyes have always been on Nelisa Mchunu ever since she dominated the screen in 2018 with her stunning performance in Uzalo. Being a sensational...

Everything to Know About Simphiwe Majozi – The Real Life Sbu from Uzalo

Simphiwe Majozi is a South African actor who was thrust into the spotlight after he began starring in South Africa's most viewed television show,...
Was this article helpful?

Related Stories