MWEB Email, Contact Details, and Call Center Customer Service

You can contact MWEB through email: [email protected], their website, or call center customer service numbers: 087 700 5000 (MWEB Sales), 087 700 2121 (MWEB Billing), 087 700 0777 (MWEB Technical).

MWEB, which stands for Mobile Web, is an internet service provider headquartered in Parow, Cape Town. It is a division of Internet Solutions Digital (Pty) Ltd – a subsidiary of Dimension Data. Launched in 1997, MWEB is one of the first internet service providers in the rainbow nation.

It connects the home to the internet and manages its connections once a physical fibre has been installed. Its products include Fibre to the Home, Gaming, and email services. In this article, we’ve got you covered with MWEB’s contact details for inquiries and complaints.

What Are MWEB Contact Details?

With MWEB restructured to focus mainly on the small business and residential market in 2015, it opted to move its sales online, and the contact channels for the company’s help center, sales, billing, and technical support department and their operation time are as follows:

Self-Help

  • Visit the help centre at www.mweb.co.za/help

MWEB Sales

Phone Number: 087 700 5000

  • Monday to Friday – 08:00 to 19:00
  • Saturday – 08:00 to 13:00
  • Sunday – CLOSED
  • Public holidays – 08:00 to 13:00

MWEB Billing

Phone Number: 087 700 2121

  • Monday to Friday – 08:00 to 17:00
  • Saturday – CLOSED
  • Sunday – CLOSED
  • Public holidays – CLOSED

MWEB Technical Support

Phone Number: 087 700 0777

  • Monday to Friday  – 08:00 to 17:00
  • Saturday – CLOSED
  • Sunday – CLOSED
  • Public holidays – CLOSED

What is MWEB’s Email Address?

Besides contacting MWEB via the aforementioned phone numbers, the company has other contact channels, which include an email address and a website.

As a member of the Internet Service Providers’ Association of South Africa (ISPA), MWEB is bound by the ISPA code of conduct, and ISPA contact channels include:

  • Postal Address: PO Box 518, Noorwyk, 1687, Midrand
  • Email Address: [email protected]
  • Website: www.ispa.org.za
  • Phone Number: 010500 1200

MWEB Office Location

MWEB launched dial-up internet in South Africa with the Big Black Box in 1997. The company subsequently established five retail stores in the country. However, in March 2016, the retail stores were shut down, and MWEB moved all its sales online. They only have a head office in Parow, Cape Town.

MWEB Headquarters’ Physical Address

  • MWEB Building, 100 Fairway Close, Parow, 7500, Cape Town

Can I Log a Query on MWEB Website?

Even though MWEB uses a self-service mode of operation, sometimes, one may need a little help. So if you need to log a query, you can find below the guidelines:

  • Login to MWEB’s self-service portal at www.mweb.co.za
  • Select “Queries” from the menu bar
  • Click on the “New Query” button to begin lodging in a query
  • Select a category and subcategory for your query
  • Supply any other necessary or requested information
  • If needed, you can also attach files
  • Click “Submit” when you are done

How to Set up MWEB Mailbox on Your Android Phone Using Gmail

To set up mail on an Android phone with Gmail, you will first need to have your mailbox username and password ready. Then, you can follow these easy steps to set up the MWEB mailbox.

STEP I: Open the Gmail application from the home screen of your Android phone.

STEP II: Add your MWEB mailbox to Gmail by clicking on your “Profile Picture” in the top right and selecting “Add Another Account.”

STEP III: When the list of available accounts pops up, select “Other.”

STEP IV: Fill in your MWEB mailbox username and choose “Next” at the prompt.

STEP V: Choose Personal (IMAP) as the type of account.

STEP VI: When prompted, fill in your password and then imap.mweb.co.za.

STEP VII: Verify the “Port” as 143 and “Security Type” as STARTTLS, if asked.

STEP VIII: Select “Next” when you are sure that the details you filled in are correct.

STEP IX: Confirm the same login details can be used for the outgoing server on the next screen.

STEP X: Enter the server address as smtpauth.mweb.co.za.

STEP XI: Select “Next” to continue.

STEP XII: Select preferences for notifications and update frequency, and click on “Next.”

STEP XIII: Finish setting up your account by naming it and choosing a “Display Name” to show on sent messages.

STEP XIV: Click on “Next,” and you are set to send emails.

How to Find MWEB Mailbox Login Details

As one of the biggest internet service providers in SA, MWEB has connected more than 1.3 million homes with better internet with Fibre or LTE. So, if you need to find mail server settings or mailbox passwords, then follow these steps listed below:

STEP 1: Log in to your account on the MWEB website at www.mweb.co.za.

STEP 2: Locate the mailbox you need to sign into.

STEP 3: Click on the cog next to the mailbox service.

STEP 4: If your mailbox is bundled with your connection, you can locate the cog under the included services for that product.

STEP 5: When the mailbox settings window appears, click on the “Down Arrow” to expand the “Access Details” section.

STEP 6: View the mailbox login and server details which includes:

  • Server details to sign in and download with a POP3 connection
  • Server details to sign in and access mail with an IMAP connection
  • SMTP (outbound) Server details to send mail
  • Mailbox username
  • Mailbox password

STEP 7: Click on the eye to show or hide your password for that mailbox

Changing MWEB Mailbox Password

STEP I: Select the password field and type in the new password.

STEP II: Type in the new password again to confirm

STEP III: Ensure that you choose a strong password comprising the lower case and upper case letters and special characters and numbers.

STEP IV: To save your new password, click “Save.”

How Can I Retrieve MWEB Master Account Password?

Sometimes one can have too many passwords to remember and, thus, finds it difficult to log in to their MWEB master account. Consequently, we’ve outlined easy steps to recover your MWEB master account password below.

  • Go to MWEB’s self-service portal at www.mweb.co.za
  • Click on “Login” in the top right
  • On the Login screen, select “Forgot Password.”
  • Enter your master account username, or
  • The email address you associated with your master account when you joined MWEB
  • Click “Proceed”
  • Check for “One Time Pin” on your registered mobile phone
  • Enter the One Time Pin that was sent to your phone
  • Click “Verify”
  • If the One Time Pin was successfully verified, a password reminder will be sent to your registered number through SMS
  • Your password and username will be in the SMS you receive
  • Click “Proceed” to log in

Interesting Facts About MWEB

  • MWEB network streams more than 3.6 million GB of YouTube videos every month
  • MWEB has stopped more than 60,000 phishing emails in one month
  • Its network streams over 4.6 million GB per month
  • MWEB network rejects more than 86 bad emails every month
  • Since 1997, the ISP has connected more than 1.3 million South African homes
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