Arguably, Zando is South Africa’s biggest online fashion store. While it was founded as a subsidiary of The Jumia Group by Rocket Internet AG in 2012, the company has metamorphosed into a leading online fashion shopping destination in South Africa.
Disregarding Zando’s in-house brands like Utopia, the online fashion outlet can brag about being a home to many brands in, footwear, apparel, homeware and beauty products.
To buyers, Zando is the place to find numerous choice of international and local brands at the best prices. They’ve made phrases like “Zando shoes” and “Zando dresses” popular in Google Search.
Most of this buyers are thrilled about being able to return items they ordered if they find it defective or unsatisfying. All they have to do is to log into Zando.co.za, fill the returns form online and get instructions on how to return the purchased item.
As far as the company’s criteria to return an item are observed, buyers can get a refund in form of Store Credits.
How to use the Store Credits have been a cause for concern to many buyers. Thus, the rest of this article will offer a detailed explanation on how to use Zando Store Credits, Promotional Coupons or Gift Vouchers.
Before that, you ought to be aware of Zando return policy.
First, you must know that there are non-returnable items. These include opened cosmetics and fragrances, underwear, swimwear with detached hygiene strips and earrings for pierced ears.
In addition to the above, you can only return an item if:
- You logged for return within 14 days the item was delivered;
- The item is in a re-sellable condition; and
- Is in its original packaging, with labels attached.
How To Use Your Zando Store Credits, Coupons And Vouchers
Zando Store Credits
You will get store credits when you return an item and select store credit as your refund method. Once Zando quality control has processed the item you returned, you’ll receive the credits.
Also, when a product is out of stock, a store credit voucher code will be emailed to you to the value of the paid price of the product.
You can use Zando store credits to make future purchases on the online fashion store. Yes, you can use them on your orders until its total value has been exhausted.
To use your store credits, all you have to do is to copy the voucher code and paste it into the box named “Coupon” upon checkout. That way, you will have the credit amount deducted from your retail price.
Simple huh? I know, you’ve been wasting your time searching for Zando contact details.
Zando Gift Vouchers And Promotional Coupons
When you receive a gift voucher from Zando, all that’s required of you is to make an order and present the voucher. The value of the voucher will be removed from your total order value.
Again, you can use the gift voucher until its total value has been completely consumed.
The case is the same with Zando promotional coupon. Promotional coupons are usually received via newsletter sign ups, social media promotions and other marketing activities. You can use them on the online fashion store but they come with limitations.
For instance, promotional coupons may not be applied to Zando Deal (special deal) orders, may not be valid on sale items, have a validity and usage period, or a minimum spendable amount.
For Zando Deals, only store credit and gift voucher coupons are acceptable. So far, no discount promotional coupons have been accepted while making Zando Deals.
How To Redeem Zando Vouchers And Coupons
To redeem your vouchers or coupon, simply enter the code in the box provided on the Shopping Cart page. Alternatively, you can enter the code in the box provided on the Checkout page.
Other Things You Should Know About Zando
The online fashion store is not just for buyers. It’s possible for anyone to became a supplier of the online store through the Zando Fashion Marketplace platform.
To become a supplier, you just have to simply indicate the products you’d like to offer and set the prices. Zando will take care of the quality control and delivery to customers.
If you are interested in becoming a supplier, email an application to [email protected]