A workplace grievance can be a concern or complaint of dissatisfaction or injustice made by an employee to the employer, relating to the nature of the job, management policies, and procedures. As it is inevitable for conflict to arise for many reasons where groups of people work together, how the conflict is being managed makes all the difference, including stipulated fair and formal grievance procedures.<\/p>\n
Employers are therefore required to know their responsibilities in handling grievance procedures. Also, managers and supervisors have a role to play in managing workplace grievances. Failure to respond appropriately, promptly, and fairly would lead to poor labor relations and decreased productivity at work. Although grievance procedures may differ in diverse places, the process is deemed straightforward and transparent to ensure employee satisfaction.<\/p>\n
Workplace grievance may take many forms; however, it is a complaint that an employee raised with an employer regarding violations of legalities such as employment contracts, policies, and national standards. The complaint can be made informally through verbal discussions or made formal in writing by completing a workplace grievance form.<\/p>\n
Grievances will always arise at some point in a workplace, and the complaint may be about a fellow employee, supervisor, manager, or even the employer. The dissatisfaction issues may be related to discrimination, bullying, and harassment.<\/p>\n
Examples of issues relating to workplace grievances are:<\/strong><\/p>\n The major causes of workplace grievance are classified into four. They are:<\/strong><\/p>\n 1. Work Environment<\/strong><\/p>\n 2. Economic<\/strong><\/p>\n 3. Supervision<\/strong><\/p>\n 4. Work Group<\/strong><\/p>\n When not resolved accordingly, grievances, which can take the form of a collective dispute or feeling of dissatisfaction by an employee, can affect the employee’s efficiency and morale. Hence, a grievance procedure is effective in handling a concern, problem, or complaint that an employee raises with the employer in South Africa.<\/p>\n In everyday working life, informal grumbles from employees about work, colleagues, or employers have become unavoidable and sometimes do not need serious attention. Nevertheless, when the complaint has been made formally, it is very necessary that it should be managed, investigated, and resolved through fair and lawful procedures.<\/p>\n\n
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What is a Grievance Procedure?<\/strong><\/h2>\n
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