Vodacom South Africa is part of the Vodacom Group Limited in South Africa. The company is a mobile communications firm that provides telecommunication services including voice, messaging, data, and converged services. The company is among the top telecommunication companies not only in South Africa but in the whole of Africa. Notably, the network and MTN South Africa provide the widest network coverage in South Africa.
Vodacom South Africa was licensed in 1993 to operate in the country and in 1995, it gained a GSM license in Lesotho. The network became the first in the world to introduce the prepaid service in 1996 and after two years, it brought in prepaid access to the internet. By 2003, it had covered 9.5% of the South African population, which was to rise in 2004, when it recorded over 10 million subscribers in the country. Also, in the same year, it also introduced 3G services to the country, followed by 3G HSDPA.
Since its inception, Vodacom South Africa has invested over 28 billion Rand in network infrastructure in the country. It has also covered about 99.8 percent of the country’s population. As part of its stride towards growth, the telecommunication company became the first to Launch LTE/4G in the country in 2012. It also launched the Vodacom App in the same year, to allow customers to have access to better and improved services.
Today, Vodacom South Africa has grown its operation to other countries including the Democratic Republic of Congo, Lesotho, Mozambique, and Tanzania.
Vodacom South Africa Deals and Special Services
Vodacom South Africa provides for regular as well as value-added services to subscribers. These services are flexible with the aim of supporting one’s communication needs. Such services include call forwarding services, call waiting, call holding, call barring, voice calls, and call me services. It as well offers data services that allow one to resend and receive data calls. The company has continued to spurn out new innovations in South Africa with the introduction of a special Vodacom contract data and SMS deals for its deaf and hearing-impaired subscribers. The deals also come with different data packages.
The network keeps bringing special deals for its subscribers monthly. Such deals come in the form of phones, tablets, laptops, and other things. The network through its stores that are spread nationwide, provides these specials at affordable prices for subscribers. More so, Vodacom South Africa has packages designed to take care of subscribers with special or specific needs including the visually impaired, as well as the senior citizens.
To complement its special deals, there is a Vodacom contract provided by the Vodacom uChoose top-up contract which aids one in controlling one’s spending. One can either go with the uChoose Flexi Plan which has to do with airtime, or uChoose Smart Plan, which comes with SMS, data, and minutes.
Vodacom South Africa provides more information on its products, services, and contracts, as well as assistance to subscribers on its site or through its customer care lines, as well as in stores or outlets nationwide.
Vodacom South Africa Customer Service
If you are having any issues or problems with your phone network, data, or wish to contact Vodacom South Africa customer care for assistance, Dial 135 from your Vodacom handset or 082 135 from other networks. You can also call from abroad on +27 82 135. NB: The customer care lines are open for 24 hours and 7 days a week.
Other Customer Care Support Lines include the following:
- Vodacom Repair Call Center – Dial 082 1944
- Vodacom Fibre – Dial 082 1904
- Data Support – Dial 082 135
Vodacom website: www.vodacom.co.za
Other Interesting Facts about The Telecom Company
1. A Speedy Network Means Customers Spend More
Customer service is definitely a top priority with Vodacom South Africa. This has directly led to more airtime spent by customers on Vodacom networks. This was achieved by upgrading coverage from 2G to 3G resulting in an ARPU increase of 10.8%, while upgrading coverage from 3G to 4G/LTE, resulted in an ARPU increase of 12.6%.
2. Vodacom Runs a Tidy Insurance Business
According to the operator, the insurance portfolio of the firm (mostly device insurance) has been growing steadily, doing well to generate revenue running into over R441 million on average.
3. Smartphones are only at 30% Penetration
From the firm’s annual results presentation, Vodacom has 9.3 million smartphones active on its network in South Africa which equates to only 30% penetration in the market.
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4. Data Has a Lot More Room To Grow
Vodacom has sold over 196 million data bundles since it’s inception in South Africa. Interestingly, only marginally more than half – 51.7% – of its active customers make use of data. That is to say that the opportunity for data sales to increase within the coming years is vast. With double the amount in 2014, you would expect that number to keep rising.
5. Electricity Consumption Cut
In the race to conserve the amount of energy or power used to carry out day to day activities in firms, the Vodacom company is doing a lot to meet this target. It has cut the amount of electricity used by its buildings by over 40% (from 101.8GWh in 2011 to 59GWh) which is impressive. One major contributing factor stems from the installation of a heating, ventilation, and air conditioning (HVAC) plant and solar array at its offices in Century City in late 2013.
