For over two decades, Kulula Airlines has been in the business of air transport – moving people to different destinations in South Africa at very low rates because the airline operates as a low-cost carrier. Also, in the over 20 years it has been operative, the airline has continued to improve its approach towards quality service delivery and customer satisfaction – including providing ease of access by providing alternate platforms or channels through which their customers could reach them faster.
When you need to make an inquiry or lay a complaint, you no longer have to visit the offline office of Kulula. From the comfort of your home and with your phone, you can now contact Kulula Airlines and get any information you need. There are other offline means of reaching the airline for those who are more comfortable with those means.
How Do I Contact Kulula Airlines?
Kulula Airlines understands the need of customers to also stay in touch with them. With the COVID-19 pandemic that has caused recent unexpected breaks from normal movements and has also brought about the need for social distancing, the airline has provided several means through which customers can still reach their customer service team.
Please note that as a result of the pandemic, the airline has changed their working hours to 08h00 – 17h00 (South African time) from Monday to Sunday. So, for a quicker response, be sure to contact them within this time frame.
Here are the different ways you can contact Kulula Airlines:
You Can Contact Them Via Their Customer Care Line
If you are currently anywhere around South Africa and need to make any inquiry, request, or complaint to Kulula Airlines, one of the easiest and fastest means of reaching a customer care agent without having to visit their office is by calling the customer care agent.
You can call their call centers by dialing 0861 KULULA or 0861 58 58 52 on your phone. Alternatively, you can also:
- Visit the Kulula Airlines ‘Contact Us’ page.
- Scroll down the page to where you see ‘Phoning from within South Africa’.
- Tap on the green ‘Click to Call’ button, and a call will be put through for you to speak with a customer care agent.
This method may require that you use a smartphone and that you have sufficient data on your phone.
How Do I Contact Kulula From Outside South Africa?
For those who need to contact Kulula Airlines and are not currently in the country, aside from other online methods which we are about to discuss, they can call the Kulula Airlines International Contact Center number – +27 11 921 0500.
You Can Contact Kulula Airlines Online
Whether you are in South Africa or not, you can easily send a query to Kulula airlines via their website. This procedure is easy but requires that you use a smart device and have an available data bundle on your device. Here is how it works:
- Visit the Kulula.com ‘Contact Us’ page.
- Scroll down the page until you see a green ‘Submit Query’ button.
- Click on the button.
- Fill the form.
- Click on Submit.
- A customer service agent will respond to you within 24-48 hours.
In case your response is delayed, you may have to bear with the airline as they are probably understaffed as a result of the COVID-19 pandemic.
Contact Kulula Airlines Through The Post Office
Another method of reaching Kulula Airlines without having to visit the office is by sending your queries, request, documents, or whatever you wish to send via the post office. The postal address for this is P.O. Box 7015, Bonaero Park, South Africa, 1622.
You Can Also Contact The Airline On Facebook
To be in tune with all the latest updates from Kulula Airlines, you may want to follow them on Facebook, and here is how you can do this:
- Download, install and create a profile for yourself on Facebook (if you don’t already have one)
- Search for ‘Kulula’
- Like their page, and you would always see whatever information they share on the page
- You can also book a flight through Facebook, and chat with a customer care agent on Facebook Messenger
You Can Contact Kulula Airlines On Instagram
Kulula.com also has an account on Instagram where they post their latest updates. On Instagram, you can send the customer care agent a message and even put a call through by using the message and call buttons on the app. Here is how to connect with Kulula Airlines on Instagram:
- Open your Instagram app
- Search for their handle ‘@iflykulula‘
- Follow the account
How Do I Contact Kulula Airlines For Flight And Bag Cover?
For those who include flight and bag cover to their flight, Kulula has partnered with Chubb Insurance Limited, an expert insurance company to handle their insurance services. For flight and bag cover claims, you can reach Chubb Insurance Limited via 0860 223 266 or send a mail to [email protected].
If you need to make an inquiry, contact Chubb customer service on 0861 223 467 or simply send a mail to [email protected].
What You Should Know About Kulula Airlines
Just like Mango, Kulula Airlines is a low-cost carrier. What this means is that they provide convenient air transport service at a low cost. The airline gets its name ‘Kulula’ from the Nguni language of the Zulu people and it means ‘It’s easy’ in Xhosa.
What most people call Kulula, is a subsidiary of Comair and has its headquarters located at 6 Whirlwind St, Rhodesfield, Kempton Park, 1619, South Africa.
Kulula Airlines has been operational since 2001, which means it has existed for over two decades. They have stayed true to the vision of the founders which is – to provide affordable booking, payments, and travel experience.
The airline officially launched operations in 2001 and has been able to grow its fleet to consist of 10 aircraft – 7 of which were brand new Boeing 737-800s which they added to their fleet in 2012. They have also increased their network route to six different destinations.
Is Kulula Airlines Still Operational?
Kulula was one of the businesses that experienced a hit due to the COVID-19 pandemic in 2020, and they had to suspend operations until December that year.
On the 2nd of July 2021, they announced that all operations have been suspended from the 5th of July till the 30th of July as a result of the increased number and rate of coronavirus cases in the country, especially in Gauteng, where their headquarters is located.