To log in to your Cell C self-service login portal is very easy. All you need to do is call Cell C customer service to activate Self Service on your SIM, then to login to self-service, you just need to dial 135 and enter your self-service PIN. With self-service, you don’t have to call a Cell C customer service agent for the task you think you need them for. With Cell C self-service, you can perform a wide range of services like checking your PUK number, SIM swap, and even recharging your line.
What Is Cell C Self-Service?
Cell C self-service is a system that enables customers to resolve issues like SIM swap, query follow-up, account statement retrieval, and a host of others without having to speak to a customer service agent. With the introduction of self-service, Cell C has been able to save customers the stress and time required to call a customer service agent.
To access the Cell C self-service, each customer will have to create a unique self-service PIN. This PIN should only be known by the customer who created it and not even a Cell C customer service agent should know it.
One of the facts that makes the Cell C self-service platform a really good idea for any Cell C customer is that you do not need a smartphone to access the service because it’s just a USSD code away from you.
How To Create Cell C Self-Service PIN
Before you can access Cell C self-service, you would have to create a PIN. The process is very easy but may require a little time as it involves speaking to a customer service agent. Here is how to create your unique Cell C self-service PIN;
- With your Cell C PIN, call 135 for free
- If you are not using a Cell C SIM, then call 084135. Standard call charges may apply
- Follow the prompts you receive on the call until you are informed on what to do if you wish to create a self-service PIN
- You will be given two options to choose from, an option that allows you to create a module or reset the module
- If you intend to create a PIN for the first time, then choose the option that allows you to create a module
- You will be required to create a PIN
- Follow the prompts to complete the process
Your PIN should not be disclosed to anyone. Cell C advised that you choose a PIN that you can remember and keep it away from a second party, as not even Cell C is aware of what your unique PIN is.
If you forget your Cell C self-service PIN, you can follow the steps above to retrieve it. When you reach the point where you have to choose between creating or resetting the module, choose the option that allows you to reset the module.
If you encounter problems while setting up Cell C self-service PIN, then dial 135 or 084135 and choose option 9 to speak to a customer service agent.
How To Login To Cell C Self-Service
Once you have created your Cell C self-service PIN, you can now access it at any time and day of your choice. Here is how to login into your Cell C self-service:
- Dial 135 on your Cell C SIM
- Enter the PIN you created
- You can now navigate your self-service portal to perform any function you wish to
Making use of self-service is very easy because it only requires that you follow prompts.
What Is A Cell C Self Service Number?
A Cell C self-service number is your unique PIN. This number is used for accessing your self-service portal.
What Problems Can I Solve With My Cell C Self-Service PIN?
With Cell C self-service, you can perform a wide range of services without having to speak to a customer service agent. The Cell C self-service gives you access to Voice Response (IVR) system. Here are the things you can do with Cell C self-service portal:
To Get Your PUK Number
To get your Cell C PUK number using self-service, here is how to go about it:
- Dial 135
- Enter your self-service PIN
- Choose option 1 (Manage)
- Select the option that allows you to retrieve your PUK number
How To Use Self-Service For GPRS/MMS Settings
You can get your GPRS/MMS setting using self-service by doing the following:
- Dial 135
- Enter your self-service PIN
- Select ‘2’ for support
- Listen for the option of “GPRS/MMS settings” and select it to change your internet setting
You Can Use Self-Service To Retrieve Your Cell C Account Statement
Another thing you can do with the Cell C self-service portal is get your account statement. Here is how it works:
- Dial 135
- Enter your self-service PIN
- Select option 1; Manage
- Select the option 1 for Current Balance or option 3 for Past and Present statements
How To Check Account Balance Using Cell C Self-Service
You can also make use of Cell C self-service to check your account balance. Here is how to go about it;
- Dial 135
- Enter your self-service PIN
- Select option 1
- Choose option 1 again to view the remaining balance and usage
- Listen for your airtime balance
You Can Use Cell C Self-Service To Follow Up A Query
If you have made a complaint to Cell C before and wish to track updates regarding the complaint you made, you don’t have to call customer service. You can easily do that using self-service by doing the following;
- Dial 135
- Enter your PIN
- Select option 2
- Select the “Follow up on a logged issue” option
- This will redirect you to any issue that has previously been linked to your Cell C self-service PIN
- An update to the query will be presented to you, if you are not comfortable with the progress, you can speak to a customer service agent.
Can You Do Cell C SIM Swap In Self-Service?
Yes, you can do SIM swap on Cell C self-service. First, you have to buy a new Cell C SIM and RICA it. After which, you can now proceed with the SIM Swap on self-service by doing the following;
- Dial 135
- Enter your self-service PIN
- Choose the option for SIM Swap
Cell C Self-Service App
You can also make use of the Cell C app to perform a wide range of functions, just like with the self-service portal. However, unlike a self-service portal, you can only make use of the App using a smartphone.
You can download the Cell C app on Play Store, App Store, and App Gallery. And which, you have to install and set up the app. Once you are done with the setup, you can now make use of the app to do the following:
- View voice, SMS, and data balance
- Buy data bundles and airtime
- Share data bundles and airtime
- Emergency recharge
- Link a number
- Manage limits
- Bundle Rollover
- Usage notification
- Call setting
How To Check Your Cell C Number
Checking your Cell C mobile number is a very easy process. You can do that using the self-service or USSD code. You can also navigate through your Cell C self-service app to get your Cell C number. You can check your number by dialing *147*100# and your number will be displayed on your screen.
Alternatively, you can speak to a Cell C customer service agent by dialing 135.
