Absa ATM Dispenses Clean Cut White Papers To Customer


A middle aged woman was steaming with anger on Monday after an Absa ATM she made use of in order to withdraw R1,000 played a fast one on her by dispensing a few white papers in between some of her Rand notes.

According to the 40-year-old mother who is a resident of Scottsville, exactly four pieces of white papers were neatly stashed in between the cash issued by the ATM. To make the matter worse, the papers were cut the same size as the other bills making it appear intentional.

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The transaction took place at an Absa ATM located in Milton Road, Scottsville and the pieces of white paper the woman got were reported to have the words “FIT” and “SBV Services” printed on them.

She said her “blood was boiling” when she discovered the pieces of paper in between the money she withdrew and immediately reported the strange incident to the closest Absa branch in Cape Gate Mall.

Absa promised to make the incident a“highest priority”, and that she would receive her money in 10 working days.
However, the statement from Absa on Tuesday says the woman was refunded within two days, and only one piece of white paper had been dispensed by the Absa ATM.

“Absa confirms that one of our ATMs dispensed 1 slip of paper amongst a set of notes in a client’s withdrawal at one of our ATMs,” the bank’s media office replied via email.

“The client reported the incident to our Cape Gate branch and was refunded within 48 hours of reporting the incident. We regret the error and we are working closely with our vendor to ensure that this doesn’t happen again.”

Meanwhile, Cape Town residents are warned about smartly dressed and well-spoken fraudsters lurking around ATMs in the city and scamming international tourists out of thousands in a complex syndicate.

From the warning issued by the Cape Town Central Improvement District (CCID), the syndicate operates in a group of between four to six fraudsters. They operate by dropping high-value cash notes on the floor to distract tourists.

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