eThekwini African National Congress (ANC) mayor Zandile Gumede, has launched a WhatsApp water reporting line for the public.
Gumede, on September 21, told residents that the Whatsapp line was initiated in order to effectively and efficiently handle the numerous issues and complaints on water shortage.
More so, she added that the new water line will give the public the opportunity to reach out to the municipality for easier and quicker response to water complaints using their cell phones.
Speaking also, a member of Thekwini Municipality, Tozi Mthethwa, disclosed that the laudable project is part of the city’s effort to fast-pedal communication with its 3.5 million residents.
“It will essentially be a platform for the community and business to report all water-related issues, anytime and anywhere, using their phones. It makes communication simpler, fast-track service delivery, reduce the water leak repair turnaround time and water wastage.
Customers will at times be asked to take photos of the leaks or bursts to allow correct coding of faults to be done at a capturing stage,” Mthethwa said.
Moving forward, the spokesperson announced that staff training on the project has been concluded and that the municipality has since put everything in place; including the basic infrastructure at the call center.
However, the municipality disclosed that Water reporting line on WhatsApp is 073 148 3477.
Mayor Zandile Gumede was elected the city’s mayor in August. Buzzsouthafrica recalls that her mayoral speech was ladened with lots of promises.
Therein, she promised to consolidate the work of the outgoing council and accelerate service delivery by cleaning up streets, repairing roads with potholes, installing electrical devices that would foster regular power supply to households and business centers.
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Effective housing policy, Health and safety, water and sanitation facilities were also promised, including the reconstruction of shacks, informal settlements, and other structures.
Mayor Zandile Gumede clinched 124 votes to beat DA’s Zwakele Mncwango during eThekwini council election.